First try tightening the bolt on the wheel as this may not be tight enough.

Next we would recommend to remove the wheel from the scooter and push in the bearings as far into the wheel as possible. There's a mechanism inside the wheel that powers the LED lights. If the bearings are not touching the mechanism the lights will not work.

The next step would be to remove the bearings on the wheel and to put these back on, making sure that they are parallel with each other.

You can find steps on how to do the above HERE.

Still can't get the lights to work? GET IN TOUCH and we will be happy to assist you further.

It's unusual to experience a fault with the screw and clasp however it is important to close the clasp correctly when setting up the scooter. If the clasp is not closed correctly vibrations caused by the scooter being in motion can lead to the nut loosening.

When closing the clasp first make sure that the pin is pushed fully into the recess on the scooter. Once this is done you will need to tighten the nut first before closing the clasp. When you then close the clasp it will tighten grip, keeping the handlebars securely in place.

When closing the clasp make sure to close this down towards the ground, this will help to keep the pin in the recess.

Click HERE to go to a photo step by step guide on how to correctly set up your RGS-1 scooter.

If you are finding that the clasp becomes loose after tightening the nut and then closing the clasp the threading may have worn on the screw and clasp.

If you are still within your 2 year warranty please CONTACT US and we will post out a replacement screw and clasp free of charge. Instructions on how to replace this correctly can be found HERE.

Customer who are outside of their warranty period can purchase a replacement screw and clasp on our PARTS SHOP. Instructions on how to replace this correctly can be found HERE.

As wheels naturally wear over time these are not covered under warranty.

Please note that wheels will wear quicker if the scooter is used for skidding. Whether this be by mistake or intentionally. We would recommend to keep and eye on how your child is using the scooter and suggest that they start slowing down the scooter before engaging the brake to prevent the scooter from skidding.

If the scooter is used on hills the brake will be used more which will lead to the wheels wearing down faster.

You can purchase replacement wheels on our PARTS SHOP. For instructions to help with replacing the wheels on your scooter please click HERE.

Still require further help? Please CONTACT US and we will be happy to help you further.

As this part can be used quite frequently when adjusting the height on the handlebars it's possible that the nut has come loose.

When adjusting the height of the handlebars always make sure to close the collar clasp correctly.

To do this first tighten the nut while the clasp is open and then close the clasp to provide extra tension on this join making it secure.

Step 10 in this GUIDE will help with this

Still require further help? Please send us a photo of your collar clasp showing all components and a description of the issue you are having to our CUSTOMER SERVICE TEAM.

New Scooter

On a new scooter sometimes a wheel may not spin as freely as the others when holding up the scooter and spinning the wheels however will work perfectly when the scooter is in use.

Firstly when testing the wheels make sure to do this when the scooter is in the upright position as the handlebars may be pushing down on the brake stopping it from spinning freely.

Next try scooting indoors to see if this affects how the scooter scoots.

If you find the this is making the scooter harder to operate then we would first recommend to remove the bearings and then put these back in to making sure these are parallel with each other. Click HERE and look at method 3 to find steps on how to do this.

If the wheel experiencing issues is the rear wheel, try pulling up slightly on the brake as this may be connecting with the wheel causing the wheel not to spin freely.

If you have tried the above and nothing is working to get the wheel spinning freely please CONTACT US and we will be happy to help you further.

Used Scooter

We would recommend to lightly oil the bearings on the wheels to keep them working smoothly.

If this doesn't help we would recommend to remove the bearings and put them back in, making sure that they are parallel with each other. Click HERE and look at method 3 to find steps on how to do this.

If the bearings are rusty this could be causing them to be stiff. We would recommend to replace the bearings. You can purchase replacement bearings on our PARTS SHOP.

Please contact our CUSTOMER SERVICE team who will be happy to assist you further.

It's unusual to experience a fault with the screw and clasp however it is important to close the clasp correctly when setting up the scooter. If the clasp is not closed correctly vibrations caused by the scooter being in motion can lead to the nut loosening.

When closing the clasp first make sure that the pin is pushed fully into the recess on the scooter. Once this is done you will need to tighten the nut first before closing the clasp. When you then close the clasp it will tighten grip, keeping the handlebars securely in place.

When closing the clasp make sure to close this down towards the ground, this will help to keep the pin in the recess.

Click HERE to go to a photoed step by step guide on how to correctly set up your RGS-1 scooter.

If you are finding that the clasp becomes loose after tightening the nut and then closing the clasp the threading may have worn on the screw and clasp.

If you are still within your 2 year warranty please CONTACT US and we will post out a replacement screw and clasp free of charge. Instructions on how to replace this correctly can be found HERE.

Customer who are outside of their warranty period can purchase a replacement screw and clasp on our PARTS SHOP. Instructions on how to replace this correctly can be found HERE.

As wheels naturally wear over time these are not covered under warranty.

Please note that wheels will wear quicker if the scooter is used for skidding. Whether this be by mistake or intentionally. We would recommend to keep and eye on how your child is using the scooter and suggest that they start slowing down the scooter before engaging the brake to prevent the scooter from skidding.

If the scooter is used on hills the brake will be used more which will lead to the wheels wearing down faster.

You can purchase replacement wheels on our PARTS SHOP. For instructions to help with replacing the wheels on your scooter please click HERE.

Still require further help? Please CONTACT US and we will be happy to help you further.

The brake is a moving part that can experience natural wear and tear over time.

Make sure to store your scooter inside to try and avoid the metal elements of your scooter rusting.

If your scooter gets wet, we would recommend to dry this once you get home.

We advise customers who live near the coast to regularly wash and dry your scooter as there will be salt in the air that can cause rusting.

If you have purchased a scooter and the brake has broken within the first 6 months we would deem this as faulty and would be happy to provide you with a replacement brake free of charge under warranty. Please CONTACT US and we will be happy to help you further.

If you are outside of the first 6 months this part wouldn't be covered under warranty due to this part naturally wearing over time. You can purchase a replacement brake on our PARTS SHOP and you can find photo step by step instructions on how to fix this HERE.

As this part can be used quite frequently when adjusting the height on the handlebars it's possible that the nut has come loose.

When adjusting the height of the handlebars always make sure to close the collar clasp correctly.

To do this first tighten the nut while the clasp is open and then close the clasp to provide extra tention on this join making it secure.

Step 10 in this GUIDE will help with this

Still require further help? Please send us a photo of your collar clasp showing all components and a description of the issue you are having to our CUSTOMER SERVICE TEAM.

New Scooter

On a new scooter sometimes a wheel may not spin as freely as the others when holding up the scooter and spinning the wheels however will work perfectly when the scooter is in use.

Firstly when testing the wheels make sure to do this when the scooter is in the upright position as the handlebars may be pushing down on the brake stopping it from spinning freely.

Next try scooting indoors to see if this affects how the scooter scoots.

If you find the this is making the scooter harder to operate then we would first recommend to remove the bearings and then put these back in to making sure these are parallel with each other. Click HERE and look at method 3 to find steps on how to do this.

If the wheel experiencing issues is the rear wheel, try pulling up slightly on the brake as this may be connecting with the wheel causing the wheel not to spin freely.

If you have tried the above and nothing is working to get the wheel spinning freely please CONTACT US and we will be happy to help you further.

Used Scooter

We would recommend to lightly oil the bearings on the wheels to keep them working smoothly.

If this doesn't help we would recommend to remove the bearings and put them back in, making sure that they are parallel with each other. Click HERE and look at method 3 to find steps on how to do this.

If the bearings are rusty this could be causing them to be stiff. We would recommend to replace the bearings. You can purchase replacement bearings on our PARTS SHOP.

First try tightening the bolt on the wheel as this may not be tight enough.

Next we would recommend to remove the wheel from the scooter and push in the bearings as far into the wheel as possible. There's a mechanism inside the wheel that powers the LED lights. If the bearings are not touching the mechanism the lights will not work.

The next step would be to remove the bearings on the wheel and to put these back on, making sure that they are parallel with each other.

You can find steps on how to do the above HERE.

Still can't get the lights to work? GET IN TOUCH and we will be happy to assist you further.

Please contact our CUSTOMER SERVICE team who will be happy to assist you further.

The brake is a moving part that can experience natural wear and tear over time.

Make sure to store your scooter inside to try and avoid the metal elements of your scooter rusting.

If your scooter gets wet, we would recommend to dry this once you get home.

We advise customers who live near the coast to regularly wash and dry your scooter as there will be salt in the air that can cause rusting.

If you have purchased a scooter and the brake has broken within the first 6 months we would deem this as faulty and would be happy to provide you with a replacement brake free of charge under warranty. Please CONTACT US and we will be happy to help you further.

If you are outside of the first 6 months this part wouldn't be covered under warranty due to this part naturally wearing over time. You can purchase a replacement brake on our PARTS SHOP and you can find photo step by step instructions on how to fix this below:

- RGS-2

- RGS-3

As wheels naturally wear over time these are not covered under warranty.

Please note that wheels will wear quicker if the scooter is used for skidding. Whether this be by mistake or intentionally. We would recommend to keep and eye on how your child is using the scooter and suggest that they start slowing down the scooter before engaging the brake to prevent the scooter from skidding.

If the scooter is used on hills the brake will be used more which will lead to the wheels wearing down faster.

You can purchase replacement wheels on our PARTS SHOP. For instructions to help with replacing the wheels on your scooter please click HERE.

Still require further help? Please CONTACT US and we will be happy to help you further.

As this part can be used quite frequently when adjusting the height on the handlebars it's possible that the nut has come loose.

When adjusting the height of the handlebars always make sure to close the collar clasp correctly.

To do this first tighten the nut while the clasp is open and then close the clasp to provide extra tension on this join making it secure.

Step 13 in this GUIDE will help with this

Still require further help? Please send us a photo of your collar clasp showing all components and a description of the issue you are having to our CUSTOMER SERVICE TEAM.

New Scooter

On a new scooter sometimes a wheel may not spin as freely as the others when holding up the scooter and spinning the wheels however will work perfectly when the scooter is in use.

Firstly when testing the wheels make sure to do this when the scooter is in the upright position as the handlebars may be pushing down on the brake stopping it from spinning freely.

Next try scooting indoors to see if this affects how the scooter scoots.

If you find the this is making the scooter harder to operate then we would first recommend to remove the bearings and then put these back in to making sure these are parallel with each other. Click HERE and look at method 3 to find steps on how to do this.

If the wheel experiencing issues is the rear wheel, try pulling up slightly on the brake as this may be conecting with the wheel causing the wheel not to spin freely.

If you have tried the above and nothing is working to get the wheel spinning freely please CONTACT US and we will be happy to help you further.

Used Scooter

We would recommend to lighly oil the bearings on the wheels to keep them working smoothly.

If this doesn't help we would recommend to remove the bearings and put them back in, making sure that they are parallel with eachother. Click HERE and look at method 3 to find steps on how to do this.

If the bearings are rusty this could be causing them to be stiff. We would recommend to replace the bearings. You can purchase replacement bearings on our PARTS SHOP.

First try tightening the bolt on the wheel as this may not be tight enough.

Next we would recommend to remove the wheel from the scooter and push in the bearings as far into the wheel as possible. There's a mechanism inside the wheel that powers the LED lights. If the bearings are not touching the mechanism the lights will not work.

The next step would be to remove the bearings on the wheel and to put these back on, making sure that they are parallel with each other.

You can find steps on how to do the above HERE.

Still can't get the lights to work? GET IN TOUCH and we will be happy to assist you further.

Potentially the height adjust button may have got caught inside the T-bar and will need to be adjusted so it pops out of the T-bar.

For help on how to do this follow the steps HERE.

If you are not able to locate the height adjust button this may have come off the scooter all together.

Before purchasing a new button from our PARTS SHOP, there are a few things to look at to get your scooter back to perfect working condition.

Contact our CUSTOMER SERVICE team who will be happy to help further. They will ask for some photos of areas of your scooter and will advise the best next steps once they have these.

It's best to check the scooter first yourself to see if the steering is working correctly.

When standing still on the scooter, if you tilt the handlebars to the left do the wheels turn to the left and if you tilt the handlebars to the right do the wheels turn right?

If the wheels are turning left and right with the handlebars the mechanism will be working fine. If this is the riders first time at operating a tilt to turn mechanism it may take a little while to get the hang of this. We would always recommend to practice indoors steering left to right while the scooter is stationary and then to gradually build this up to steering while the scooter is in motion.

After a little practice they will be experts in no time!

If the handlebars are tilted left and right and the wheels remain in the same position there will be a problem with the steering spring.

If you purchased your scooter within the last 2 years please GET IN TOUCH with us and we will send you a free steering spring free of charge under warranty. Instructions on how to replace the steering spring can be found HERE.

If you are outside of your warranty period you can purchase a replacement steering spring from our PARTS SHOP. Instructions on how to replace the spring are found HERE.

When operating the folding mechanism we would always recommend to hold the handlebars and your hips so that you can do this with more ease.

If you are holding the scooter correctly and it's still not opening or closing easily, try the steps in the link HERE.

If none of these steps help to resolve this for you please GET IN TOUCH so we can help you further.

Please contact our CUSTOMER SERVICE team who will be happy to assist you further.